Delivery Timescales and Costs

What is the cost for shipping?

The standard shipping charge is $9.95 for orders below $99. However, if your order totals $99 or more, you qualify for free shipping.

What is your delivery timeframe?

Our delivery timeframe is up to 15 working days, as our products are shipped directly from our manufacturers. We kindly request that you allow up to 21 working days before reaching out to customer service, as occasional delays in post may occur due to unforeseen reasons. Your understanding and patience are greatly appreciated.

What should I do if I have not received my order?

If your order hasn't arrived within 21 working days, please reach out to us at info@wallstreetwardrobe.com, providing your order number and item details. We will promptly track your parcel and offer guidance. In cases where a tracking number is unavailable, we'll expedite a refund immediately. Kindly note that no refund will be issued for non-delivery if not reported within 21 working days from the purchase date. Your satisfaction is our priority, and we appreciate your cooperation.

Will I be charged customs/duty?

As our products are shipped globally, there might be instances where you are required to pay a duty charge on your purchase. The exact amount is determined by your local customs and excise authority, and we, unfortunately, cannot confirm it. To ensure a smooth process, we recommend checking your local import regulations before making your purchase. We appreciate your understanding in this matter.



What is your return policy?

Regrettably, due to the nature of our business, we are unable to accept returns. This policy enables us to consistently offer you excellent quality products at the very best prices. We appreciate your understanding and thank you for choosing our products. If you have any concerns or questions, please don't hesitate to reach out to our customer service team.

Why do you not accept returns?

Our decision not to accept returns is rooted in our commitment to providing you with the best possible prices. Accepting returns would increase our overhead costs, inevitably leading to higher product prices. This policy allows us to maintain affordability without compromising on the quality of our products. We appreciate your understanding and look forward to continuing to offer you exceptional value. If you have any questions or concerns, please feel free to contact our customer service team.

How do I return a faulty product?

If you receive a damaged or faulty item, please email us at info@wallstreetwardrobe.com with a picture and details of the issue. Once the product is confirmed as faulty, we will promptly arrange for a refund equivalent to the item's value and provide guidance on the next steps. Your satisfaction is our priority, and we appreciate your cooperation in resolving any issues with your purchase.


Order Fulfillment and Cancellation

How long does it take to process my order?

Our goal is to process all orders within 24 hours. It's important to note that once an order is submitted, we are unable to make any amendments. Thank you for your prompt order submission, and we're working diligently to get your items to you as quickly as possible! If you have any urgent concerns, feel free to contact our customer service team.

How do I cancel my order?

You can cancel your order by contacting us promptly after placing it. We have the ability to cancel orders immediately upon receipt. However, please be aware that once an order is shipped by our suppliers, we won't be able to cancel it. If you need assistance or have any questions, feel free to reach out to our customer service team.